Venting is a case by case situation. It can be uncomfortable to hear a client, coworker, candidate or friend go on and on about a problem you cannot fix. Aside from the discomfort, venting is actually a healthy thing to do when need be. Sometimes letting someone talk out their problems or frustrations aloud can lead to a thoughtful solution.
Mark Goulston M.D. gives this series of three effective questions to help coach a person through a venting session:
- What are you most frustrated about?
- What are you most angry about?
- What are you really worried about?
For an in-depth lesson, read Mark Goulston’s full article How to Listen When Someone is Venting